Skip to content
  • Login
Hisense remains in operations in Russia despite the Russia-Ukraine war.
Hisense

Hisense

www.hisense-usa.com
What is your customer experience with Hisense?

Hisense Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Hisense has 1.8 star rating based on 355 customer reviews. Consumers are mostly dissatisfied.

  • 16% of users would likely recommend Hisense to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap prices, Picture when it worked, Worked well while it worked.
    Cons: Poor customer service, Faulty products, Quality of the product.

View full overview ›

Media from reviews

Hisense - I was watching the news on My TV and it started on and off nd I don't what...
Hisense - Automated voice on television would like to disconnect itHisense - Missing screws for standBad experience with Hisense refrigeratorBad experience with Hisense refrigerator - Image 2Bad experience with Hisense refrigerator - Image 3Bad experience with Hisense refrigerator - Image 4
View all media ›

Top Hisense Reviews

Positive Review

"Technical support"

stars-rating stars-rating stars-rating stars-rating stars-rating

There is a thick flashy line through the middle of Tv .Need to speak with an agent .I am also unable to get back into wifi as the line prevents me from seeing...

Critical Review

"Audio problem"

stars-rating stars-rating stars-rating stars-rating stars-rating

Need a refund of $300 for a bad TV fresh out of the box. I don't want to get a replacement; I simply want a refund. Address is 73 Benview Drive, Marion, NC...

Show reviews that mention
service problem customer customer service support picture replacement number issue model number
Filter review
Sort by
Aziya Ddg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Providence, Rhode Island

Unsatisfied response from a customer service provider.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Am not happy with what happened with my TV. More so am not satisfied with the response I had with the company representative.

View full review
Nikkisha F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hemet, California

Bad experience with Hisense refrigerator

In September 2023, I purchased a Hisense refrigerator from Lowes. A few days after it was delivered, I noticed a foul smell. I continued to wipe it out weekly, hoping the odor would go away.

In February 2024, as the smell persisted, I contacted Hisense Customer Service. They sent a technician, who agreed there was an odor. He advised that he would adjust the temperature as he didn't see anything else wrong. He also suggested placing baking soda inside the refrigerator to try and neutralize the smell. However, this didn't help.

The smell continued, and I resigned myself to it, thinking there was nothing more I could do since it was past the 30-day exchange period and they had already sent a technician.

In January 2025. I decided to visit Lowes, where I purchased the refrigerator. The representative suggested the problem could be with the condenser coils, the drip tray which I'd already checked and found to be like new, or clogged drainage.

I again reached out to Hisense and explained to the representative my ongoing problem. I mentioned that the issue had persisted since the time they first sent a technician. The representative said she would open a ticket and escalate it to tier 2 because they had already sent a technician for the same problem previously and didn't want to repeat the process if the issue remained the same. It was suggested I might need a replacement refrigerator.

She said that someone would call me within 24 hours. However, no one returned my call. I reached out to Hisense again, only to be told they needed to look into the problem and someone would return my call in another 24 hours.

Yet again, no one called me back. I contacted Hisense and requested to speak with management, explaining that I no longer wanted to deal with a representative who couldn't assist me. I was informed that management would call me, but even after a few days, no one did.

The representative asked me to hold for a couple of minutes. She checked the notes and said the case had been closed and a manual on how to clean the refrigerator had been sent to me. This confused me as I'd already explained from the outset that I had cleaned the refrigerator from top to bottom and the smell still didn’t go away. She asked if it was a chemical smell, and I told her it reminded me of a bad odor or perhaps rotten food. Despite her telling me this was not a chemical odor, my research online indicated that chemical odors from a refrigerator could indeed smell like rotten food.

She again promised that someone would return my call. It's been almost a week, and I'm still waiting for that call. I'm frustrated about this situation. I spent over $1000 on this refrigerator.

There is very little stored in the refrigerator to begin with, so the offensive odor has to be coming from somewhere else. It feels like $1000 down the drain. The customer service has been thoroughly disappointing.

View full review
Loss:
$200
Pros:
  • Exterior inside and out looks appealing
Cons:
  • Poor customers service

Preferred solution: I would like for hisense to replace my refrigerator.

User's recommendation: Do not buy any products from Hisense the customer service is horrible.

Pamela C Lom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Automated voice on television would like to disconnect it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hisense - Automated voice on television would like to disconnect it
Updated by user May 06, 2025

I figured out my problem myself. Frankly the process of connecting you is for millenniums not for people over 65 procedure is too long and time-consuming, and there is no resolve unless you have some kind of nature of toggling through the system. I have knowledge of trying for yourself.

Original review May 05, 2025

I purchased my television July 21 of 2021. You do not have that model number that I gave 32H4030F1.

My remote isnt voice control. However once I change my surge protectors, I began to receive automated voice of turning the channels that I do not care for.

I really wanted to speak to a live person about my situation. I will take the TV back to factory, And see where I go from that point.

View full review

Preferred solution: Need human assistance. Verbal communication.

Aziya Ddg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Providence, Rhode Island

I was watching the news on My TV and it started on and off nd I don't what caused it

Hisense - I was watching the news on My TV and it started on and off nd I don't what...

The TV is turning itself on and off. I tried using its remote control but to no avail. I unplugged it and plugged it back but still didn't work.

View full review
Ron C Ohk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hendersonville, North Carolina

Audio problem

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Need a refund of $300 for a bad TV fresh out of the box. I don't want to get a replacement; I simply want a refund.

Address is 73 Benview Drive, Marion, NC 28752

View full review

User's recommendation: Don’t buy Hisense

Ron C Ohk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hendersonville, North Carolina

Audio problem

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 17, 2025

Problem has not been resolved. TV has sound issue and needs to be replaced but meanwhile here I sit waiting on the engineers to fix it so I’m becoming very frustrated and annoyed.

Original review May 13, 2025

Not able to fix it and Roku couldnt fix it either. Its a lemon and needs to be replaced. Just like this crap I summed it up short and sweet without using 100 characters

View full review

User's recommendation: Good luck

Sarah N Ukq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Duluth, Minnesota

Broken tv

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hisense - Broken tv
Contains 1 confidential file for company representatives

So, I bought this TV for the holidays for everyone to watch. I paid for it with cash.

I got it home, opened the box, turned it on and it had a crack in the screen. The picture on it also had lines through it. So, I would appreciate a free upgrade to a bigger size for my pointless purchase. I'm seriously upset now.

I don't have a TV, Target is closed and I can't return it until Black Friday when the damn store is going to be packed. This would have been the second time this happened to me.

Last time it was a 75-inch and they wouldn't return it because it was in the wrong box, so I lost out on $500 from that. This is ridiculous!

View full review
Loss:
$900
Pros:
  • Tv picture
Cons:
  • Always get a broken tv every time i buy one

Preferred solution: Biggest tv u got sents this totaling being two tvs in one year and the fact I can’t return it is like a delightful delivery from somone some time soon not weeks from now but asap would be grateful

User's recommendation: Don’t bring home with out checking from store if it broken

Mckenlee Ghk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norfolk, Virginia

Bought yesterday and no picture

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The first step corrected the problem. However, I could not tell the auto person to stop talking and let me say I'm finished.

She just would not quit so I hung up. Just an FYI

View full review
Anonymous
map-marker Okmulgee, Oklahoma

Missing screws for stand

Hisense - Missing screws for stand

still waiting on my stand legs for the 65

And waiting for my screws for the 40 I bought . These were missing when I bought a sealed box with TV in them parts missing , still waiting on them

View full review

User's recommendation: Please don’t buy this brand

Wayne W Dhn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perris, California

The screen is not working

Hisense - The screen is not working

The screen went black; it is not working. The cable - I'm not writing a long letter to you.

I was watching a movie with my friend when the screen went black. I tried to boost the cable, but it's just not working. I called my cable company and I told them.

They told me that it was the TV that is not working. They said that my TV has a screen malfunction.

View full review
Loss:
$398

Preferred solution: Full refund

User's recommendation: The tv is one year old

Rodney B Eeh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your help is not a person to solve problems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No one to help with the problem. Just a recorder telling me what to do.

Nothing worked, so I will never buy this brand again. I feel that you should be able to have real help.

View full review
Cons:
  • Everything about your service and product

Preferred solution: Help from a person that can fix what’s going on with tv

User's recommendation: NO WAY

Jayleah Skb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

The picture went out on my TV

No one came to the phone then a survey asked about my service I will not.. they try to distract you from leaving a bad statement by asked you to elaborate your point in a long paragraph about how they didnt come to the line to discuss the tv going blank and no longer operating properly. In order to write a review it has to be long and detailed.

View full review
Ron C Ohk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hendersonville, North Carolina

Audio problem

Nothing has been done to repair the issue. All we wanted was the TV to be replaced under warranty, and this was not granted.

So today we will go buy a new TV and dump this piece of *** in the garbage.

Enough is enough! I will never recommend your product to anyone else.

View full review

User's recommendation: Don’t buy Hisense anything!

Luis G Lsw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milton-Freewater, Oregon

My TV doesn't work and I just bought it 20 day's of work only

Hisense - My TV doesn't work and I just bought it 20 day's of work only
Hisense - My TV doesn't work and I just bought it 20 day's of work only - Image 2

Mi televisor no funciona, tengo más o menos 20 días que la compre y un día de estarla usando normalmente se le pintaron lineas en toda la pantalla y ya no dejo ver nada asta que se le puso la pantalla totalmente blanca y ya no puede ver nada y he estado hablando a diferentes números de servicio al cliente y nadie me contesta

View full review
Loss:
$238

Preferred solution: Full refund

User's recommendation: Compre una televisión en menos de 1 mes se descompuso la imagen, de la nada se pusieron lineas en la pantalla y ya no dejo ver nada

Lynetta Cvh
map-marker Port Orford, Oregon

Technical support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

There is a thick flashy line through the middle of Tv .Need to speak with an agent .I am also unable to get back into wifi as the line prevents me from seeing letters that I need to get back on the password grid ,I just bought the TV around the Holidays maybe January .

S/N 50N2419

Jul 26 2024

Model Nr. 50A7N

View full review

User's recommendation: I need to speak to an agent

Antonia t Dag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Disrepair

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The fan went out after exactly a year of buying the $600 refrigerator. All of our food spoiled...about $400 worth of food.

The repair is still underway. Hisense refused to reimburse for the groceries that they guaranteed would remain fresh. The repair company is subcontractor, so they're not actually Hisense, but they have been great. Hisense SUCKS!

You're better off buying secondhand or buying a Maytag or a Whirlpool. Our children are going to suffer this month because, oh stupid us, we thought our brand new refrigerator was going to work when we bought groceries with our EBT card. Hisense doesn't care. They take advantage of low-income people and do not stand behind their warranty.

They're evil.

Don't buy from them. Our fridge has been out for two weeks and Hisense is moving very slow with the repair.DO NOT BUY A HISENSE REFRIGERATOR!

View full review

User's recommendation: DO NOT BUY A HISENSE REFRIGERATOR!

About

Related Companies

Hisense Global, Hisense South Africa, Hisense Nigeria, Hisense India, Hisense UK

Summary

Hisense Company Ltd is a large manufacturer of electronics and household appliances. Headquartered in Quingao, Shandong, China, the company owns over 13 industrial facilities countrywide and abroad. It was founded in 1969. Hisense Company Ltd specializes in manufacturing TVsets, refrigerators, beverage coolers, mobile phones, air conditioners etc. Hisense retails under multiple brands including Ronshen, Kelon, Combine. The company renders various services: product design, real estate management, mould design, IT services etc. Hisense Company Ltd has 40 subsidiaries and exports its products to over 130 countries all over the world.

Hisense reviews and complaints

Hisense is ranked 723 out of 4782 in Appliances and Electronics category

Area Served

Worldwide, USA, Asia

Payment Methods

DiscoverMasterCardVISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article