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Netflix not working

Im getting a message saying "we're having trouble playing this title at the moment. Please try again later or select a different title," when trying to play things in netflix.

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Hisense 55 in smart tv

My remote for my tv will lock up about once or twice a day. when it does this I cant turn it off or change a channel.

I have to unplug it and restart it. any solution for this problem or should I return it?

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Questions 2