My Hisense 50 inch went bad the other night. The picture went very dim and then out.
I called customer service and was informed that it had a 4 year warranty since it was a 4k. I was sent a FedEx box and my wife and I both inspected the TV before packing it and took it to the FedEx store. There were no cracks or scratches anywhere on the unit. I received a voice mail yesterday stating that they were going to replace the TV and that I should be receiving it in 7 to 10 business days.
I then received another voice mail 5 minutes later from the same person stating that the TV had a scratch on it and that the warranty was voided. I have 4 Hisense TV's in my house. I have been very happy with the picture quality but if this is really how they are going to treat their loyal customers then I will never buy a Hisense again. I will also write Wal-Mart and express my dissatisfaction.
I have been telling everyone how good of a TV this was. My wife and I are both 60 years old and there are no children in the house so there is no way the TV could have got scratched unless they did it. I cannot believe that they would call you and tell you that they were going to exchange it and then 5 minutes later call you back and have the nerve to tell you it was scratched.
The customer service rep that I last talked to said that she was sending it to upper management and that they would be calling me back in 23 to 48 hours. If I don't here from them I am going to turn it over to my lawyer.
Review about: Hisense Tv Replacement.
Reason of review: Warranty issue.
Monetary Loss: $539.
Preferred solution: replace the TV with a new same model TV (not a refurbished one).
I liked: Picture when it worked, Cheap prices, Tv product.
I didn't like: Warranty avoidance, Quality of product, Changing decision on tv in 5 minute time.