Anonymous
map-marker Macon, Georgia

Had tv just over a year and the screen has gone out twice

Bought this tv March 2020 and 2 months later the screen went out now here it is January 2022 and the screen is back out again. And they are saying its nothing they can do because its been one year. Also on the record as you wait for someone in customer service to answer it says if your tv is on a black screen and the red light is blank trying unplugging it and plugging it back in. So apparently this is a known ongoing issues but they still refuse to send a technician out knowing its something going wrong on their end. Its bad business and they really taking people money. Who spends hundreds of dollars on something that will only work a year.
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User's recommendation: Please save your money and time don’t buy their products!

Robeet A

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Verified Reviewer

E9 Code in first year

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My unit is just 1 year in use and the humidifier sensor already needs replacement. Very frustrating. Its Sunday, so I havent spoken with Hisense yet. I did purchase the 1 year extended warranty from Lowes and will see how that works. Ive had Frigidaires that have lasted longer than 10 years. I will not buy this product again.
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Loss:
$200

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy this product.

Andrea E Lsz
map-marker Fresno, California

Television doesn’t have a picture

My television hasnt showed a picture in over three weeks I turned it off for the night to try to turn it back on the next morning and he didnt come on
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Preferred solution: Let the company propose a solution

Ludmilla Twj
map-marker San Francisco, California

Tv not working

Hisense - Tv not working
Tv screen went blue its saying something about storage it goes from store mode to blur screen back to tv
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Anonymous
map-marker Houston, Texas

Reset

The Firm wear you provided did not work, and i really would like to start watching my television again before the holidays..!
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Bryan B Ija

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Verified Buyer

Broken fridge

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Hisense - Broken fridge
Hisense - Broken fridge - Image 2
Door handle does not fit and bent steel on bottom of fridge this is my second one. I returned the first one and same door problem
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy

1 comment
Guest

I had a faulty fridge freezer replaced under warranty as it would not drain therefore iced up. The replacement has the same fault also fridge doors will not remain open.both curry’s and Hisense are not interested as they say only the first appliance had a warranty not the second

Anonymous
map-marker Redmond, Oregon

Ice maker refrigerator

Ice maker will work on and off we have to keep unplugging the fridge to try to restart it . I am very unhappy with this product . I would like my money back to buy a better product . T o be honest we have had nothing but problems with this brand
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User's recommendation: Don't buy this product

Richard P Cyr
map-marker Dallas, Texas

Defective TV

Hisense contacted me on 11/01/2021 informing me that they don't have a technician in my area to fix my broken TV, trying to contact the corporate office but they wouldn't give me access ,the TV was purchased in April of 2021 with proof of purchase now I'm getting the run around with my tv
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Loss:
$394

Preferred solution: Replacement of my tv

User's recommendation: Don't buy

Amber M Knd
map-marker Las Vegas, Nevada

You guys are a piece of ***

I called within my warranty to get my television serviced and you did nothing now your telling me that you can’t do anything when I have brought all my proper paperwork.
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Angela S Xnv

I just bought a Hisense Roku 4k tv and the picture tube went out

Was watching tv a few days ago and the screen just went blank the tv has sound but no picture I have tried to unplug all The cords and replug them back in and make sure everything is hooked up the correct way and still only have sound but no pic
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Loss:
$700
Pros:
  • Tv product
Cons:
  • Quality of product

Preferred solution: Full refund

Gregory S Cof

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Verified Reviewer

Terrible customer service

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Updated by user Jul 25, 2021

UPDATE : The repair service arrived on July 23rd.Tech. stated that he did not have the right parts sent to him and left.

REALLED Hisense and asked for a supervisor. Was again told one was not available.I would be contacted within 24 hours of my call.48 hours...

Original review Jul 25, 2021
I purchased a refrigerator in December of 2020. July 2021 ( seven months later the temperature inside the refrigerator would not drop below 51 degrees.

I called for service and was told it would be minimum of 14 days before a service tech could or would respond. When I asked what was I to do without a refrigerator for 14 days I was met with a curt response. I asked for a manager, I was advised by Shane, there are no managers to speak with and that he would escalate my call to someone and I would be called back within 24-48 hours. That never happened.

I was then given a repair date and spoke with a tech who advised me that they do not stock parts and they would only be trouble shooting the unit. A second tech then called me a week later and tried to trouble shoot the refrigerator over the telephone so he could possibly bring some parts with them. Ten days later without a refrigerator, I was contacted and told my repair date was being set back another 3 days and I have yet to be contacted by anyone from Hisense. I will not buy ANYTHING from this company again.

The customer service is beyond terrible, they were rude, and apparently only two repair services provide service to this area. So anyone looking to purchase anything from this company be advised of my situation and make your decision wisely. On todays date, I asked who I could complain to about my experience. I was only provided with an email address of Service@***e-usa.com, they could not even provide me with who to direct the email to.
UPDATE : The repair service arrived on July 23rd.

Tech. stated that he did not have the right parts sent to him and left. REALLED Hisense and asked for a supervisor. Was again told one was not available.

I would be contacted within 24 hours of my call.

48 hours later...still no contact. Refrigerator is still broken !
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Loss:
$1925
Cons:
  • Very poor
  • Terrible customer service and repair service
  • Everything about your service and product

Preferred solution: Full refund

User's recommendation: BEWARE !

Ashley V Asf

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Verified Reviewer

Dissatisfied

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I purchased a dishwasher 2 months ago and a part fell off .. I have been waiting for 2 weeks for someone to come out and replace it fix this. The first few times I called they just kept telling me a technician would call and schedule an appointment. Finally after a week of not being notified I called back and it was never placed in the computer for them to contact me. The lady filed a report and put my situation on emergency since I had been waiting for so long. Today I was told they are short on technicians and no one will be able to come service it
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Preferred solution: Deliver product or service ordered

Tashina D

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Verified Reviewer

No picture

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My tv just stop showing picture. It was working one day the next day nothing. Nothing happened to it. Its not cracked or anything
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Loss:
$470

Preferred solution: Full refund

Paula H Brq

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Verified Reviewer

Does not work

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Bought new refrigerator on July 8th. Set up in house. Does not keep refrigerator cold. Lost alot of food. Contacted customer service since. Keep getting told with covid they cannot send anyone out to service. Also they lost records of me calling. Called again August 9th and had to do a new request for service. Was told service/repair would call in 24 hours. I called back today August 13th and was told they don't have anyone in area to service due to covid. Covid is not shutting services down in area. Either get me a new refrigerator or fix the dam thing. NOT A HAPPY CUSTOMER.not
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Loss:
$400
Cons:
  • No service for repairs in area
  • Lack of response and resolving customers issues

Preferred solution: Either new refrigerator, repaired and money back for lost food and aggravation . Have to go out to eat everyday as I can't even keep milk in frig.

Bonnie A Ksb
map-marker Chicago, Illinois

My TV blanked out

My TV Is Blanking With And Out And It Want Play Anything Am Upset Just Bought Tbe TV In 2020 And Shouldn't Be Doing Tbis
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